Frequently Asked Questions

Beginning your journey to better gut health

How Salvo Health Works

How long do I have to use the app to feel better? What is your cancellation policy?

When you sign up for a Salvo Health Membership, you will fill out an intake form that will help us form your Care Team. Once you’ve been assigned a Care Team, they will design a customized Care Plan that will guide you on your gut health journey. The Care Plan is designed to give you immediate access to diagnostics and testing, as well as help you reshape your daily routine around nutrition, sleep, and movement. Many members begin feeling relief within weeks during their Salvo Health journey.

You can pay for membership on a month to month basis and can cancel at any time.

What’s the difference between a Salvo Health doctor and an in-person doctor?

Salvo Health’s care is immediate. It can be hard to find an affordable GI specialist and even harder to make an appointment for fast relief. While you might wait months to see a doctor, our members can connect with a board-certified physician through a virtual video visit within days, followed by unlimited in-app messaging for continuous questions, answers, and recommendations. 

Salvo Health’s care is continuous. While you might see an in-person specialist every few months, you can connect with your Salvo Health doctor for as long as you have an active membership. Our gut-focused providers are available to adjust your treatments as you need, and help you maintain relief that lasts. 

Salvo Health’s care is affordable. Quality gut care doesn't have to be expensive. Salvo Health members can meet with their gut-focused doctor, one-on-one, to talk through a preliminary diagnosis, testing and treatment for $99/visit. Our $39/mo membership fee unlocks access to unlimited messaging with a dedicated care team, complete with a board-certified physician, behavioral health coach, and licensed practical nurse. (Rx prescriptions, testing, and supplements might incur additional cost, but our recommendations are generally covered by insurance or eligible for HSA/FSA funds.)

Who is on my Care Team?

Your coordinated Care Team will include a board-certified doctor and a licensed practical nurse (or Care Navigator). The Care Team, with guidance from gastro specialists, psychologists, nutritionists, and microbiome experts, will design your custom Health Care Plan, and connect with you via messenger to keep you on track. 

What conditions does Salvo Health treat?

Salvo Health has designed a virtual clinic experience to help patients with chronic gut issues and conditions including IBS, Celiac disease, GERD, Dyspepsia, and SIBO. If you’re uncertain as to whether you live with a chronic gut issue or condition, or you haven’t been diagnosed but experience symptoms associated with a chronic gut condition, Salvo Health can provide you with access to advanced diagnostics and prescriptions to get started on your gut health journey. 

How do I tell if I qualify for Salvo Health?

To join Salvo Health, you will need to fill out a free assessment which will ask you about your symptoms and more questions about your health status. Once you’ve completed the assessment, you will be provided more information about whether or not you qualify for Salvo Health. If you do not qualify for Salvo Health, you will be provided with a reason as to why you are unable to join.

How does messaging with my doctor work?

After downloading the Salvo Health app on a mobile device, you will be prompted to schedule a virtual diagnostic visit with your assigned gut doctor. After your first visit is complete, you will gain access unlimited messaging with your entire care team, including your doctor, health coach and licensed practical nurse, through our in-app chat feature.

Feel free to message your Care Team any time, from anywhere. However, please note that our clinicians operate nationally and since they are real people, may need some time to respond.

What’s included in a Salvo Health membership?

When you sign up for a Salvo Health Membership and download our app, you'll be prompted to schedule a virtual visit with one of our gut-focused doctors to get introduced to the head of your care team and chat further about your symptom history and past treatments.

With the insights gained from your 1-on-1 time with your doctor, your Care Team - complete with your board-certified doctor, registered dietitian, and licensed practical nurse - will design a customized Care Plan, which may include diagnostic tests, prescriptions and supplements, gut-friendly food recommendations, brain-gut exercises, and new approaches to manage better sleep & stress habits - all accessible through your our Salvo Health app! 

And your care doesn’t stop there! From our app, you’ll can message your Care Team anytime through our Chat feature! And unlike traditional healthcare, as a Salvo Health member, you will have direct access to your progress with Gut Check - our in-app daily symptom tracker - to accurately record your good and bad gut days, while also helping your Care Team to further personalize your Care Plan for optimal outcomes.

Should I ask my doctor before using Salvo Health?

You can share with your PCP that you are seeing a gastro specialist through Salvo Health. Salvo Health doctors provide you with access to advanced diagnostics and connect you with gastro specialists to get started on your gut health journey. For worsening or severe symptoms, it is always best to seek out local in-person care while continuing to use your Salvo membership. In the event of a true emergency, call 911 or seek immediate in-person care as well.

Signing Up for Salvo Health,
Step by Step

How to sign up for a Salvo Health membership

If you’re interested in signing up for a Salvo Health Membership, please start by filling out this intake form regarding your symptoms and experiences. This will better help us understand your current condition, and what you need from your membership.

How much does Salvo Health cost?

For $99/visit, members are matched with a board-certified doctor to identify and treat the root cause for your gut symptoms and provide a comprehensive treatment plan to get you relief that lasts.

As a Salvo Health member, our $39/mo membership cost gets you access to continuous care, including unlimited messaging with your care team via chat, in-app content, and daily symptom tracking customized to help manage your condition.

Please note while Salvo Health can connect you to advanced diagnostic testing and prescription medication as part of your Care Plan,, costs for any doctor-recommended testing, prescriptions, and any additional supplements are not included in your monthly membership cost. (However, most testing, treatments, and prescription medications are eligible for HSA/FSA funds and insurance coverage will vary per plan.)

Where is Salvo Health available?

Salvo Health is currently available nationwide except in the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Idaho, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C, West Virginia, and Wisconsin

We are in the process of expanding our care nationwide and encourage you to check back regularly for updates on our blog.

Does Salvo Health work with my insurance provider?

We currently accept Aetna CA, Aetna New York, Aetna New Jersey, Aetna Tennessee, Blue Cross Blue Shield of Texas, Highmark BCBS, and Humana Illinois for your diagnostic visit(s) with a Salvo Health provider, and are working quickly to expand our insurance coverage. No insurance is necessary to sign-up for a Salvo Health plan. Your Salvo Health membership fee cannot be paid by your insurance carrier, but Salvo Health does accept funds from FSA and HSA. Diagnostic testing and prescriptions are generally eligible for insurance coverage depending on your plan, but any recommended supplements will be optional and paid for out of pocket. 

Does Salvo Health provide testing and diagnostics?

Your Salvo Health doctor will use reported symptoms discussed in your diagnostic visit to recommend a comprehensive treatment plan that may or may not include advanced testing, medications, and/or supplements. Your Care Team will connect you to any labs, pharmacies, and doctor’s offices local to your home to complete any recommended testing or fill prescription medication. Please note that most testing, treatments, and prescription medications are eligible for HSA/FSA funds and insurance coverage will vary per plan.

Why does the intake form require personal information?

Our providers have designed the comprehensive intake process to get all the information they need to help heal your gut. The intake form will give our doctors and health coaches the answers they need to form your Care Team and design a personalized Care Plan, so you can successfully start your journey with Salvo Health. 

How many times can I meet with my doctor through a virtual visit?

At the start of your Salvo Health program, you will be prompted to schedule a preliminary diagnostic visit with your doctor through video call before continuing your care via in-app messaging. Follow-up video visits are available at an additional cost, but optional. 

When do I have to have a virtual visit with my doctor?

When you join Salvo Health, you’ll be immediately invited to schedule your virtual visit before you begin messaging your doctor and receive a Care Plan. Once you’ve completed the virtual visit, you will be able to message your doctor in the Salvo Health app anytime, anywhere. 

Why is it important to schedule a virtual visit with my doctor?

At Salvo Health, we believe it’s important for your doctor to meaningfully connect with you so that you not only have the opportunity to meet a put a face to the individual who will be responsible for guiding your gut health journey, but they get the chance to meet and get to know you, too.

After signing up, your app will guide you through scheduling a virtual visit with your doctor. If you have any questions or need help with scheduling, please reach out to our support team at

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